Tickettrak
Mismanaging unused, non-refundable airline tickets can have a dramatic impact to the bottom line of any travel program. The benefit of an automated solution that identifies, tracks, reports and reuses these "cash assets" is invaluable in the cost management process. Fortunately, All About Travel has a simple remedy for this labor-intensive process.
Ticketrak is an automation process used to track and report unused, non-refundable tickets that are stored on file for possible re-use. In addition to tracking non-refundable tickets, Ticketrak provides reports on many different levels, which include:
- Audit reports (ticket listings by name)
- Summary Reports by Airline
- Top 25 Travelers (by value of tickets on file
- Division and/or Cost Center Summary Reports
Ticketrak also generates and electronically transmits "ticket activity" letters to individual travelers whenever a ticket is entered in the system, exchanged or about to expire. This timely process keeps unused, non-refundable tickets in the forefront so that travelers are constantly reminded of what tickets are available for future use or about to expire.
In addition, All About Travel’s Res Highlighter feature automatically prompts consultants to advise callers whenever there is possible use of a non-refundable ticket for a future trip. If usage is applicable, the consultant retrieves the non-refundable ticket, applies it to the transaction. TicketTrak is then automatically updated for future reference. To maximize usage opportunities, all non-refundable tickets must be physically stored at All About Travel for proper tracking.
As an added convenience, All About Travel’s E-Ticket Track application automatically sends an electronic message to our office whenever an e-ticket has not been picked up at the airline ticket counter by a traveler. Benefits include:
- Automated acknowledgement of non-use of an electronic ticket
- Electronic message directed to our office with 42 hours of return date
- Verification of coupon generation for refunding and storage for reuse
- Insurance that Quality Control takes place throughout the process